Operations Management

OBJECTIVES:

• To provide a broad introduction to the field of operations management and explain the concepts, strategies, tools and techniques for managing the transformation process that can lead to competitive advantage.

‍

UNIT I - INTRODUCTION TO OPERATIONS MANAGEMENT‍

Operations Management – Nature, Importance, historical development, transformation processes, differences between services and goods, a system perspective, functions, challenges, current priorities, recent trends. Operations Strategy – Strategic fit , framework. Productivity; World-class manufacturing practices

UNIT II - OPERATIONS AND THE VALUE CHAIN ‍

Capacity Planning – Long range, Types, Developing capacity alternatives, tools for capacity planning. Facility Location – Theories, Steps in Selection, Location Models. Sourcing and procurement – Strategic sourcing, make or buy decision, procurement process, managing vendors.

UNIT III - DESIGNING OPERATIONS‍

Product Design – Criteria, Approaches. Product development process – stage-gate approach – tools for efficient development. Process – design, strategy, types, analysis. Facility Layout – Principles, Types, Planning tools and techniques.

UNIT IV - PLANNING AND CONTROL OF OPERATIONS‍

Demand Forecasting – Need, Types, Objectives and Steps – Overview of Qualitative and Quantitative methods. Operations planning – Resource planning – Inventory Planning and Control. Operations Scheduling – Theory of constraints – bottlenecks, capacity constrained resources, synchronous manufacturing

UNIT V - QUALITY MANAGEMENT‍

Definitions of quality, The Quality revolution, quality gurus; TQM philosophies; Quality management tools, certification and awards. Lean Management – philosophy, elements of JIT manufacturing, continuous improvement. Six sigma.

‍